Gegevensbescherming

Onze privacyverklaring is in overeenstemming met de Europese richtlijnen.

1. Data protection at a glance

General information
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data means any data by which you can be identified personally. You can find detailed information concerning data protection in the Privacy Policy that follows this text.


Data collection on our website

Who is the controller responsible for data collection on this website?
Data processing on this website is done by the owner of the website. You can find their contact details in the legal notice on this website.

How we collect your data
For one thing, your data are collected when you communicate them to us. This may be data you enter in a contact form.
Other data are collected automatically by our IT systems when you visit our website. These are mostly technical data (e.g., web browser, operating system or time of access to a page). The collection of these data happens automatically as soon as you enter our website.

How we use your data
Some of the data are collected to ensure the smooth running of the website. Other data can be used for analysing your user behaviour.

Your rights regarding your data
You have the right to obtain information about the source, recipient and purpose of your personal data stored by us at any time free of charge. You also have the right to obtain the rectification, blocking or erasure of these data. Regarding this and other questions concerning data protection, you can contact us at any time at the address given in the legal notice. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

Analytics tools and third-party tools
When you visit our website, your surfing behaviour may be analysed statistically. This is done mostly by means of cookies and analytics programs. Your surfing behaviour is generally analysed anonymously; the surfing behaviour cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find more detail on this in the following Privacy Policy.

ou can object to this analysis. We will inform you of your options for objecting in this Privacy Policy.

 

2. General and mandatory information

Data protection
The owners of this website take the protection of your personal data very seriously. We will keep your personal data confidential and handle them in accordance with statutory provisions on data protection and this Privacy Policy.

When you use this website, various personal data are collected. Personal data means any data by which you can be identified personally. This Privacy Policy explains which data we collect and what we use them for. It also explains how and for what purpose this is done.

Please note that transferring data over the internet (e.g., when communicating by email) may be subject to security vulnerabilities. The complete protection of data against access by third parties is not possible.

Information regarding the data controller

The controller for data processing on this website is:

Zoologischer Garten Rostock gGmbH
Rennbahnallee 21
18059 Rostock
Telephone: 0381 2082-0
Email: office@zoo-rostock.de

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g., names, email addresses and the like).


Withdrawal of your consent to data processing
Many instances of data processing are possible only with your express consent. You can withdraw any consent already given at any time. You can do this by sending us an informal message by email. The withdrawal of consent shall not affect the lawfulness of data processing based on consent before its withdrawal.

Right to lodge a complaint with the competent supervisory authority
In the event of an infringement of data protection law, you have the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection matters is the state data protection commissioner of the federal state in which our business has its registered office. You can find a list of the data protection commissioners and their contact details by following this link: bfdi.bund.de.

Right to data portability
You have the right to receive the data which we process automatically based on your consent or in the performance of a contract or have them transmitted to a third party in a commonly used, machine-readable format. Where you request the direct transmission of the data to another controller, this will be done only where technically feasible.

SSL or TLS encryption
For security reasons and to protect confidential contents such as orders or queries which you send to us as owners of the site, this site uses SSL or TLS encryption. You can tell an encrypted connection by the fact that the address bar of your browser changes from ‘http://’ to ‘https://’ and by the lock symbol in your browser bar. When SSL or TLS encryption is active, the data you transmit to us cannot be read by third parties.

Access, blocking, erasure
Under applicable legal provisions, you have the right, at any time and free of charge, of access to your personal data stored by us and to information about their source and recipients and the purposes of the data processing and, where appropriate, a right to rectification, blocking or erasure of these data. Regarding this and other questions concerning personal data, you can contact us at any time at the address given in the legal notice.

Objection to marketing emails
We hereby object to the use of our contact details, as published under the obligation to provide a legal notice, for sending us marketing and information materials not expressly solicited by us. The owners of this website reserve the right to take legal action in the event of being sent unsolicited marketing information, for example in the form of spam emails.

 

3. Data protection officer

Data protection officer required by law
We have designated a data protection officer for our business.

Annett Wegner
Solicitor/External Data Protection Officer
Dorfstrasse 5
23992 Zurow
Telephone: +49(0)38422/58501
Email: info@kanzlei-wegner-zurow.de

 

4. Data collection on our website

Cookies
Some of our web pages use cookies. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, more efficient and more secure. Cookies are small text files stored on your computer and used by your browser.
Most of the cookies we use are ‘session cookies’. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allows us to recognise your browser when you next visit.
You can configure your browser such that you are informed when cookies are set and allow cookies only in individual cases, refuse cookies in certain cases or generally and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be limited.
Cookies necessary for the performance of electronic communications or for the provision of certain functions requested by you (e.g., shopping basket) are stored on the basis of point (f) of Art. 6(1) of the GDPR. The owner of the website has a legitimate interest in storing cookies for the optimal provision of its services free of technical errors. Where other cookies (such as cookies for analysing your surfing behaviour) are stored, these are dealt with separately in the Privacy Policy.

Server log files
The provider of the website automatically collects and stores information in server log files which are transmitted to us automatically by your browser. These include:

  • Type and version of the browser used
  • Operating system used
  • Referrer URL
  • Host name of the computer accessing the website
  • Time of the server request
  • IP address

These data will not be merged with other data sources.
The basis for this data processing is point (b) of Art. 6(1) of the GDPR, which allows processing of data for the performance of a contract or in order to take steps prior to entering into a contract.

Contact forms
We use contact forms for ordering day and annual tickets, for ordering vouchers and for enquiries regarding Animal Experiences, adopting animals and other events.
If you send us enquiries via a contact form, your information from the enquiry form (required information) including the contact details given there (required information and additional information) will be stored by us for the purpose of dealing with your enquiry and any further enquiries. We will not pass these data on to others without your consent.
The processing of the data entered into the contact form is thus on the basis of your consent in accordance with point (a) of Art. 6(1) of the GDPR and with point (b) of Art. 6(1) of the GDPR. You can withdraw your consent at any time. You can do this by sending us an informal message by email. The withdrawal of consent shall not affect the lawfulness of data processing based on consent before its withdrawal.
The data entered into the contact form by you will remain with us until you request their erasure, withdraw your consent to their storage or the purpose for which the data were stored no longer applies (e.g., when your enquiry has been dealt with). Any mandatory statutory provisions – in particular, statutory retention periods – remain unaffected.

Processing of data (customer and contract data)
We collect, process and use personal data only where they are necessary for establishing, developing or changing the legal relationship (inventory data). The basis for this data processing is point (b) of Art. 6(1) of the GDPR, which allows processing of data for the performance of a contract or in order to take steps prior to entering into a contract. We only collect, process and use personal data about the use of our website (user data) where this is necessary to make the service available to a user or issue invoices for it.

The customer data collected will be erased on fulfilment of the order or on termination of the business relation. Statutory retention periods remain unaffected.

Data transmission at conclusion of contract for online shops, traders and dispatch of goods
We will only transmit personal data to third parties where this is necessary for the performance of a contract, such as to the business entrusted with the delivery of the goods or the bank processing the payment. No further transmission of the data will be carried out unless you have expressly agreed to such transmission. Your data will not be transferred to third parties, e.g. for marketing purposes, unless you have given your express consent.
The basis for this data processing is point (b) of Art. 6(1) of the GDPR, which allows processing of data for the performance of a contract or in order to take steps prior to entering into a contract.

 

5. Analytics tools and marketing

Google Analytics
This website uses functions of the web analytics service Google Analytics. It is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.
Google Analytics uses ‘cookies’. These are text files stored on your computer that allow the analysis of your use of the website. The information generated by the cookie concerning your use of this website is usually transmitted to a Google server in the US and stored there.
The basis for the storage of Google Analytics cookies is point (f) of Art. 6(1) of the GDPR. The owner of the website has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.

IP anonymisation
We have activated the IP anonymisation function on this website. This means that your IP address is shortened by Google within member states of the European Union or other states party to the Agreement on the European Economic Area before it is transmitted to the US. Only in exceptional cases will the full IP address be transmitted to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activities and to provide other services relating to the use of the website and the internet to the website operator. The IP address transmitted by your browser in connection with Google Analytics will not be merged with any other Google data.

Browser plugin
You can prevent the storage of such cookies by changing the settings of your browser software accordingly; however, please note that, in this case, you may not be able to make full use of all the functions of this website. In addition, you can prevent the collection of the data created by the cookie and related to your use of the website (including your IP address) as well as the processing of such data by Google by downloading and installing the browser plugin available at the following link: google.com/dlpage/gaoptout.

Objection to data collection
You can prevent Google Analytics from collecting your data on this website by clicking on the link below. An opt-out cookie will be set which will prevent any future collection of your data when you visit this website: Deactivate Google Analytics.
You can find more information about how Google Analytics handles user data in Google’s privacy policy: google.com/analytics/answer.

Third-party data processing
We have entered into a contract for data processing with Google and in using Google Analytics fully implement the strict guidelines of the German data protection authorities.

Demographics and Interests in Google Analytics
This website uses the ‘Demographics and Interests’ function in Google Analytics. This allows for the compilation of reports containing information about age, gender and interests of website visitors. These data originate from advertisements by Google based on users’ interests and from third-party user data. These data cannot be attributed to a specific person. You can deactivate this function at any time in the display settings in your Google account or refuse the collection of data by Google Analytics entirely, as described in the section ‘Objection to data collection’.

Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link An opt-out cookie is set to prevent the collection of your information on future visits to this website:

Google Analytics Remarketing
Our websites use Google Analytics Remarketing functions in connection with the cross-device functions of Google AdWords and Google DoubleClick. It is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.
This function allows linking the advertising target groups compiled by Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, personalised advertising messages based on your interests that have been customised for you as a result of your earlier user and surfing behaviour on one device (e.g. mobile) can also be displayed on another of your devices (e.g. tablet or PC).
If you have given consent to this, Google will, for this purpose, link your web and app browser history to your Google account. In this way, the same personalised advertising messages can be activated on each device on which you log in to your Google account.
To support this function, Google Analytics collects Google-authenticated user IDs which are temporarily linked with our Google Analytics data in order to define and compile target groups for cross-device advertising.
You can permanently object to cross-device remarketing/targeting by deactivating personalised advertising in your Google account; to do so follow this link: google.com/settings/ads/onweb/.
The data collected are combined in your Google account solely on the basis of your consent which you may give to or withdraw from Google (point (a) of Art. 6(1) of the GDPR). In the case of data collection processes not merged in your Google account (e.g. if you do not have a Google account or have objected to the merger), the basis for the data collection will be point (f) of Art. 6(1) of the GDPR. The legitimate interest arises because the owner of the website has an interest in the anonymised analysis of website users for marketing purposes.
You can find further information and data protection guidelines in Google’s privacy policy at: google.com/policies/technologies/ads/.

Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising programme of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (‘Google’).
Within Google AdWords, we use conversion tracking. When you click on an advertisement activated by Google, a conversion tracking cookie will be set. Cookies are small text files stored on the user’s computer by the web browser. These cookies expire after 30 days and are not used for the personal identification of users. If a user visits certain pages of the website and the cookie has not yet expired, Google and we ourselves can see that the user has clicked on the ad and was forwarded to that page.
Each Google AdWords customer receives a different cookie. It is thus not possible to track cookies through the websites of AdWords customers. The information obtained using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers receive information on the total number of users who have clicked on their ad and have been forwarded to a web page with a conversion tracking tag. They do not, however, receive any information which can be used for the personal identification of users. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie in the user settings of your web browser. This means that you will not be included in the conversion tracking statistics.
The basis for the storage of ‘conversion cookies’ is point (f) of Art. 6(1) of the GDPR. The owner of the website has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.
You can find more information on Google AdWords and Google Conversion Tracking in Google’s privacy policy: google.com/policies/privacy/.
You can configure your browser such that you are informed when cookies are set and allow cookies only in individual cases, refuse cookies in certain cases or generally and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be limited.

Facebook Pixel
For conversion measurement, our website uses the visitor action pixel by Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, United States (‘Facebook’).
This allows for the behaviour of visitors to the website to be tracked when they have been forwarded to the provider’s website by clicking on a Facebook ad. In this way, the effectiveness of Facebook ads can be analysed for statistical and market-research purposes and future marketing measures can be analysed.
The data collected are anonymous to us as the owners of this website; we cannot draw any conclusions as to the identity of the users. The data are, however, stored and processed by Facebook, so that a connection to the appropriate user profile is possible and Facebook can use the data for its own advertising purposes in accordance with Facebook’s data policy. This allows Facebook to serve ads on Facebook pages and outside Facebook. This use of data cannot be influenced by us as the website owner.
You can find more information about protecting your privacy in Facebook’s privacy policy: facebook.com/about/privacy/.
You can also deactivate the ‘custom audiences’ remarketing function in the ad settings screen at facebook.com/ads. To do this, you need to be logged in to Facebook.
If you do not have a Facebook account, you can deactivate use-based Facebook advertising on the website of the European Interactive Digital Advertising Alliance: youronlinechoices.com.

You can prevent Facebook from collecting your data by clicking on the following link. An opt-out cookie is set to prevent the collection of your information on future visits to this website:

 

6. Newsletter

Newsletter data
If you wish to subscribe to the newsletter provided on the website, we will need your email address as well as information allowing us to verify that you are the owner of the email address given and agree to receiving the newsletter. No further data are collected except on a voluntary basis. We will use these data solely for sending out the information requested and not pass them on to third parties.
The processing of the data entered into the newsletter subscription form is solely on the basis of your consent in accordance with point (a) of Art. 6(1) of the GDPR. You can withdraw your consent given to storing the data and the email address and to using the email address to send out the newsletter at any time, for example by using the ‘unsubscribe’ link in the newsletter. The withdrawal of consent shall not affect the lawfulness of data processing based on consent before its withdrawal.
The data you have given us for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and erased after you unsubscribe from the newsletter. Data stored by us for other purposes (e.g. email addresses for the membership area) remain unaffected by this.

 

7. Plugins and tools

YouTube
Our website uses plugins by YouTube, a site operated by Google. The operator of the site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, United States.
If you visit one of our pages equipped with a YouTube plugin, a connection to YouTube’s servers is made. In this way, this server receives information about which of our web pages you have visited.
If you are logged in to your YouTube account, you allow YouTube to directly associate your surfing behaviour with your personal profile. You can prevent this by logging out of your YouTube account.
Our use of YouTube is in the interest of an appealing presentation of our online services. This constitutes a legitimate interest within the meaning of point (f) of Art. 6(1) of the GDPR.
You can find further information about how user data are handled in YouTube’s privacy policy at: policies.google.com/privacy?hl=en.

Google Web Fonts
For the uniform presentation of fonts, this website uses web fonts provided by Google. When you access a page, your browser will load the web fonts required in your browser cache in order to display text and fonts correctly.
To that end, your browser needs to connect to Google’s servers. In this way, Google is made aware that our website has been accessed from your IP address. Our use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online services. This constitutes a legitimate interest within the meaning of point (f) of Art. 6(1) of the GDPR.
If your browser does not support web fonts, a standard font will be used by your computer.
You can find further information on Google Web Fonts at developers.google.com/fonts/faq and in Google’s privacy policy: google.com/policies/privacy/.

Adobe Typekit
For the uniform presentation of fonts, this website uses web fonts provided Adobe Typekit. When you access a page, your browser will load the web fonts required in your browser cache in order to display text and fonts correctly.
To that end, your browser needs to connect to Adobe’s servers. In this way, Adobe is made aware that our website has been accessed from your IP address. Our use of Adobe Typekit is in the interest of a uniform and appealing presentation of our online services. This constitutes a legitimate interest within the meaning of point (f) of Art. 6(1) of the GDPR.
If your browser does not support web fonts, a standard font will be used by your computer.
You can find further information on Adobe Typekit at typekit.com/help and in Adobe’s privacy policy: adobe.com/privacy.html